*** IMPORTANT*** Due to the current situation with Covid-19, all returns and exchanges have been suspended until further notice. Thank you for your cooperation.
Our return policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging.
All wood products and cords are exempt from being returned for sanitary reasons.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Including a picture of the applicable product helps us assess the issue.
For returns, mail your product to:
128 - 371 Front Street West
Toronto, Ontario, M5V 3S8, Canada
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Cancellations (if applicable)
Order cancellation requests must be made within one hour of purchase. If an order is cancelled later than this time period, a 15% re-stocking fee will be applicable to the entire order.